At UrbanOBD, we are committed to delivering your orders quickly, safely, and reliably. Please read our delivery policy carefully to understand how we process and ship orders.

Order Processing Time

  • All orders are processed within 1–2 business days after order confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

Delivery Time

  • Inside City: 1–3 business days

  • Outside City: 3–7 business days

  • Delivery times may vary depending on location, courier service, weather conditions, or unforeseen circumstances.

Delivery Charges

  • Delivery charges are calculated at checkout based on your delivery location.

  • Any promotional or free delivery offers will be clearly mentioned during checkout.

Shipping Partners

  • We work with reliable third-party courier services to ensure timely and secure delivery.

  • Once your order is shipped, tracking details will be provided (if available).

Cash on Delivery (COD)

  • Cash on Delivery is available for selected locations.

  • Please ensure the correct amount is available at the time of delivery.

Failed Delivery Attempts

  • If delivery fails due to incorrect address, unavailability, or refusal to accept the order, additional delivery charges may apply for re-delivery.

Order Tracking

  • Tracking information will be shared via SMS, email, or WhatsApp (if applicable) once the order is dispatched.

Damaged or Missing Items

  • If you receive a damaged product or any item is missing, please contact us within 24 hours of delivery with clear photos or videos.

  • UrbanOBD will investigate and take necessary action as per our return and replacement policy